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Last Updated: June 2025
This Privacy Policy explains how Weblinq collects, uses, and protects your personal information when you use our web scraping and browser automation services.

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1. Introduction and Scope

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1.1 Our Commitment to Privacy

At Weblinq, we are committed to protecting your privacy and handling your personal data with transparency and respect. This Privacy Policy describes how we collect, use, store, and protect your information when you use our Services.

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1.2 Who We Are

Weblinq is a cloud-based API platform providing web scraping, browser automation, and data extraction services. We act as both a data controller and data processor depending on the context of data handling.
Data Controller: When we collect and process your account information, usage data, and billing details.Data Processor: When we process data on your behalf through our scraping and automation services.

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1.3 Scope of This Policy

This Privacy Policy applies to:
  • Our website (weblinq.dev)
  • The Weblinq API platform and services
  • Customer support interactions
  • Marketing communications
  • Any other services we provide

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2. Information We Collect

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2.1 Information You Provide Directly

We collect information that you voluntarily provide when using our Services:
  • Account Information
  • Billing Information
  • Service Configuration
  • Personal Details: Name, email address, company name
  • Authentication: Username, password (encrypted)
  • Profile Data: Job title, industry, use case descriptions
  • Communication: Support tickets, feedback, and correspondence

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2.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information:
  • API Requests: Request frequency, endpoints accessed, response times
  • Service Performance: Success rates, error logs, system performance metrics
  • Feature Usage: Which features you use and how frequently
  • Session Data: Login times, session duration, user interactions
  • Device Data: IP address, browser type, operating system, device identifiers - Network Information: ISP, geographic location (country/region level) - Log Data: Server logs, error reports, debugging information - Cookies: Session cookies, preference cookies, analytics cookies
  • Target URLs: Websites and endpoints you scrape through our service
  • Extracted Content: Data retrieved on your behalf (temporary storage only)
  • Processing Logs: Records of scraping activities for debugging and optimization

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2.3 Information from Third Parties

We may receive information from third-party sources:

Payment Processors

Stripe provides payment confirmation and billing information

Authentication Providers

OAuth providers (Google, GitHub) for account creation and login

Analytics Services

Google Analytics provides website usage insights (anonymized)

Business Partners

Referral partners may provide contact information for leads

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3. How We Use Your Information

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3.1 Primary Service Purposes

We use your information to provide and improve our Services:
1

Service Delivery

  • Account Management: Create and maintain your account
  • API Operations: Process your scraping and automation requests
  • Data Processing: Extract, transform, and deliver data as requested
  • Infrastructure Management: Maintain servers and ensure service availability
2

Customer Support

  • Technical Support: Troubleshoot issues and provide assistance - Documentation: Provide relevant guides and best practices - Feature Requests: Understand and implement user needs - Service Updates: Communicate changes and improvements
3

Billing and Administration

  • Payment Processing: Handle subscriptions and transaction processing
  • Usage Tracking: Monitor API usage for billing and limits
  • Compliance: Meet legal and regulatory requirements
  • Record Keeping: Maintain necessary business and tax records

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3.2 Service Improvement and Analytics

All analytics and improvement activities use aggregated, anonymized data that cannot identify individual users or specific scraping targets.
We analyze usage patterns to:
  • Performance Optimization: Improve response times and reliability
  • Feature Development: Build new capabilities based on user needs
  • Security Enhancement: Detect and prevent abuse or security threats
  • Market Research: Understand industry trends and user behavior
Our legal basis for processing personal data varies by purpose:
  • Contractual Necessity
  • Legitimate Interests
Processing required to provide our Services, including account management, service delivery, and billing.

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4. Data Sharing and Disclosure

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4.1 Service Providers and Partners

We share information with trusted third parties who help us provide our Services:
  • Cloud Hosting: AWS, Google Cloud Platform for service hosting
  • CDN Services: CloudFlare for content delivery and security
  • Monitoring: DataDog, New Relic for system monitoring and performance
  • Security: Third-party security services for threat detection
  • Payment Processing: Stripe for billing and payment handling - Email Services: SendGrid, Mailgun for transactional emails - Customer Support: Intercom, Zendesk for support ticket management - Analytics: Google Analytics (anonymized), Mixpanel for product analytics
  • Legal Advisors: Lawyers and legal counsel for compliance matters
  • Accountants: Financial advisors for tax and accounting services
  • Auditors: Security and compliance auditors for certifications
  • Consultants: Technical and business consultants for specific projects
We may disclose information when required by law or to protect our rights:
We will notify you of legal requests for your data when legally permitted and feasible to do so.
Legal Disclosure Scenarios:
  • Government Requests: Subpoenas, court orders, and regulatory investigations
  • Law Enforcement: Criminal investigations and national security matters
  • Compliance: Tax audits, regulatory compliance, and legal obligations
  • Rights Protection: Protecting our intellectual property and enforcing our Terms

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4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

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5. Data Security and Protection

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5.1 Technical Safeguards

We implement comprehensive security measures to protect your data:
  • Encryption
  • Access Controls
  • Infrastructure Security
  • Data in Transit: TLS 1.3 encryption for all API communications
  • Data at Rest: AES-256 encryption for stored data
  • Database Security: Encrypted database storage with access controls
  • Key Management: Secure key rotation and management practices

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5.2 Organizational Safeguards

Staff Training

Regular privacy and security training for all employees handling personal data

Data Minimization

We collect and retain only the minimum data necessary for our Services

Privacy by Design

Privacy considerations are built into all new features and systems

Vendor Management

All third-party vendors undergo security assessments and sign data processing agreements

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6. Your Privacy Rights

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6.1 Universal Rights

Regardless of your location, you have the following rights:
  • Access and Transparency
  • Control and Correction
  • Deletion and Portability
  • Right to Know: What personal data we collect and how we use it
  • Data Access: Request a copy of your personal data in a readable format
  • Processing Activities: Information about who we share your data with and why

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6.2 GDPR Rights (EU/EEA Residents)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR).
Enhanced GDPR Rights:
  • Right to Rectification: Correct inaccurate personal data
  • Right to Erasure: Request deletion of personal data (“right to be forgotten”)
  • Right to Restrict Processing: Limit how we process your data
  • Right to Object: Object to processing based on legitimate interests
  • Right to Data Portability: Receive your data and transfer it to another service
  • Right to Withdraw Consent: Withdraw consent for processing at any time
  • Right to Lodge Complaints: File complaints with your local data protection authority

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6.3 CCPA Rights (California Residents)

California Consumer Privacy Act (CCPA) Rights:
  • Right to Know: Categories and specific personal information we collect
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt out of the “sale” of personal information (we don’t sell data)
  • Right to Non-Discrimination: Equal service regardless of privacy choices

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6.4 Exercising Your Rights

To exercise any of these rights:
1

Submit a Request

Contact us at privacy@weblinq.dev with your specific request
2

Identity Verification

We may ask for information to verify your identity and account ownership
3

Processing

We will process your request within 30 days (or as required by local law)
4

Response

We will provide confirmation of actions taken or explanations if requests cannot be fulfilled

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7. Data Retention and International Transfers

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7.1 Data Retention Periods

We retain different types of data for varying periods:
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Data Retention Schedule
object

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7.2 International Data Transfers

When we transfer data internationally, we use appropriate safeguards:

Adequacy Decisions

Transfers to countries with EU adequacy decisions

Standard Contractual Clauses

EU-approved contract terms for secure transfers

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8. Cookies and Tracking

We use different categories of cookies:
Required for basic website functionality and service operation
Help us understand how our Services are used (anonymized data)
Remember your settings and preferences

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8.2 Managing Cookies

You can control cookies through your browser settings, though disabling essential cookies may affect functionality.

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9. Updates and Contact Information

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9.1 Policy Updates

We may update this Privacy Policy from time to time. Material changes will be communicated via email and our website with at least 30 days notice.

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9.2 Contact Us

For privacy-related questions or requests:
This Privacy Policy is effective as of the date listed above. By using our Services, you acknowledge that you have read and understand this Privacy Policy.
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