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We’re here to help you succeed with the WebLinq API. Choose the best support option for your needs.

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Support Options

Email Support

Contact our support team directly: - Technical issues and bugs - Account and billing questions - Feature requests - Partnership inquiries

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Before Contacting Support

To help us resolve your issue quickly, please include:
1

Basic Information

  • Your account email
  • API key (last 4 characters)
  • Subscription plan
2

Technical Details

  • Request ID(s)
  • API endpoint used
  • Complete error message
  • Steps to reproduce
3

Code Sample

Provide a minimal code sample that demonstrates the issue:
const response = await fetch('https://api.weblinq.dev/v1/web/content', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer xxxxx', // Replace with your key
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    url: 'https://example.com',
    selectors: {
      title: 'h1',
      content: '.main-content'
    }
  })
});
4

Additional Context

  • What you’ve tried so far
  • Expected vs actual behavior
  • Screenshots (if relevant)
  • Browser/environment details
Enterprise customers receive 24/7 support with guaranteed response times based on issue severity.

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Feature Requests

Have an idea for improving WebLinq? We’d love to hear it!

Submit Feature Request

When submitting a feature request, please include: - Clear description of the feature - Use case and benefits - Potential implementation ideas - Impact on existing functionality

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Community Guidelines

When interacting with our support channels:
  • Treat others with respect - Use inclusive language - Be patient with responses - Appreciate volunteer help
  • Write clear descriptions - Include relevant details - Use proper formatting - Stay on topic
  • Share solutions when you find them - Help others if you can - Document workarounds - Provide feedback

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Status Updates

System Status

Check our status page for: - Current system status - Incident reports - Scheduled maintenance - Historical uptime